The process of integrating Lotus Sametime functionality into Lotus Quickr (for presence awareness and chat) has been covered a few times, most notably in the very useful (but now out-of-date) developerWorks article, Integrating IBM Lotus Quickr Services with IBM Lotus Sametime.

However, dealing with issues relating to this integration point has always been tricky - there are a number of areas where things can fall apart, most notably with SSO and LTPA token issues.  Fortunately IBM has published a new article, detailing the best practices approach to trouble-shooting any problems:

Troubleshooting IBM Lotus Sametime and IBM Lotus Quickr integration issues
               
Level: Introductory
02 Apr 2010

By Casey Brown, Purvi Trivedi, and Stephen Shepherd

This white paper provides a step-by-step guide to isolating root causes of IBM Lotus Sametime and IBM Lotus Quickr integration issues, including the configuration areas to check, for example, Domino Names.nsf, QPconfig.xml, STconfig.nsf, and firewall settings. In addition, we provide relevant debug parameters specific to hosting IBM Lotus Domino Servers, Quickr Servers, and Sametime Servers, to help pinpoint where Sametime and Quickr integration configuration fails.

In this article:
Introduction
Setting up SSO
Authentication / LDAP configuration
Authetnication / native Domino Directory
Configuration and copying files
STLinks troubleshooting
Home Sametime server
Understanding and troubleshooting dual-directory environments
Other troubleshooting areas
Best practices for Quickr Server
Best practices for Sametime Server
Working with Lotus Technical Support
Conclusion
Resources
About the authors
It's a really good piece of work, and from my experience, covers a lot of the bases.  Get the PDF here.


By: Stuart McIntyre | 23 Comments | On: 20 May 2010 09:27:54 AM | Tags:  quickr  sametime  integration 



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